Q: Should I make an account?

 

A: Making an account is optional, but highly recommended. This information is

private, and stays on file for your use. It allows you to keep track of your orders

and makes check out faster and easier each time you shop.

 

Q: How do I enter coupon codes or store credit codes?

 

A: On occasion we have sales or special promotion codes. To use any of these

codes, click on Shopping Cart and enter the code in the coupon field.

 

Q: Do I have to order online?

 

A: No. We invite you to visit our showroom at 2249 W. 111th Street 60643. We

are located in the Beverly/Morgan Park Community.

 

Q: How can I pay for my order?

 

A: We use PayPal and Square as our payment processors. They accept the

following payment cards: Visa, Visa Debit, MasterCard, and American Express.

 

Q: Is it safe to order online?

 

A: You can be assured that shopping with The Beauty Chamber Boutique is

completely safe. We use Paypal and Stripe, the top secure payment processors.

We do not process orders via telephone.

 

Q: How do I know that you have received my order?

 

A: Once you’ve placed your order, you will receive a  confirmation message.

Once we have processed your order, you will receive an email with your tracking

information.

 

Q: Can I make changes to my order?

 

A: Order details may ONLY be amended within 3 hours of purchase via email.

Email us at sales@thebeautychamberboutique.com 

 

Q: Can I cancel my order?

 

A: ALL SALES ARE FINAL.

 

Q: Can I track my order?

 

A: You will receive an email with your tracking number and shipping information.

Once your order has shipped, give usps.com at least a day to update their

shipping info.

 

Q: Can I exchange an item?

 

A: Exchanges on apparel are accepted within 3 days of delivery. There is a 25%

restocking fee. Customer is responsible for return shipping and the new shipping

rate. We do NOT provide refunds or accept exchanges on accessories or

shoes. 

 

Q: What if i receive a defective item?

 

A. Our goal is to provide our customers with superior quality and customer

service. If you receive a defective item, please contact us with details of the

product and the defect at sales@thebeautychamberboutique.com within three

days of delivery. You can return the defective item  and upon receipt of the

returned product, we will fully examine it and notify you via e-mail, within a

reasonable period of time, whether you are entitled to a refund or a replacement

as a result of the defect. If you are entitled to a replacement or refund, we will

replace the product or refund the purchase price and shipping if applicable,

using the original method of payment.